drive weather SUPPORT
Drive Weather FAQ
I don't see the weather!
Is filtering turned on? Do you see black dots where the weather should be? If so then filtering was turned on. Tap the filter icon on the right side toolbar and turn off all settings to reset the view.
Also note, when radar is showing the weather icons do not show.
What are the red shaded polygons?
Those are current weather alert areas. They indicate areas of thunderstorms and/or severe weather. The shaded areas on the map are not calculated based on time/distance as the weather on the route is. Often storms develop quickly and the weather forecast which is computer calculated might not pick up on fast developing conditions but the weather alerts will.
How do I save a route
Every search is saved and can be retrieved by going to the history tap (top right) of the search page. When you tap on a route you can either load it direction or do a “Show in Search” to edit in the search form.
I don't see my town in the list
The free version doesn't have every town, very small towns are not included. But if you want me to add a town, let me know. For the most part using the next larger town wont have too much effect on the weather presentation assuming its not too far away. The paid version has every location.
Orange Circles?
That means conditions for pavement ice exist. If you go to the settings and tap Quick Start Guide it will show u that and an other details.
Wind Speed: Gusts or Sustained?
The default is gusts when they are present which is indicated by a double arrow. In the settings you can switch winds to show sustained which will always show the sustained wind speed and a double arrow when gusts are present.
What do the weather icons mean?
You can see the weather icon legend in the app. Tap the "?" at the bottom of the screen.
Does the subscription allow for multiple devices?
With one subscription you can put the app on unlimited devices under the same account. It's not cross platform.
The ETA Times are Off
Reset the speed factor to 1.0. This is accessed by tapping the icon next to the settings icon.
The speed factor is a manual tweak to improve accuracy and is a simple multiplier factored in the forecast times. It is set by tapping the icon next to the settings icon. There are 2 ways to use it.
The app uses Google’s direction service which is based on a car traveling the posted speed limit. If you know you drive slower or faster than the posted speed limit you can lower or raise in on an estimation of how slow or fast you drive. As an example if the posted speed limit is 75 and you are traveling at 60, that is 80% of the posted speed limit. In this case you would the Speed Factor to 0.80. But as the speed limits vary across states and metropolitan areas maybe you set it to 0.83.
If you are familiar with a route or know how long a route takes you can adjust the arrival time based on the speed factor. For example, if you know a route takes you 5 hours but google shows 4:30 you can adjust the speed factor and the arrival time (shown on the top right) will interactively change. This way you can get the most accurate results.
I purchased the app but still have the free version.
Sorry about that, try closing the app and reopening. If that doesn't work do a Restore Subscription. Tap settings icon ( lower left)
Tap "Upgrade to PRO"
At the bottom of that page is a Restore Subscription button and follow the prompts.
HELP
Response are typically within an hour, if you don’t get a response within 24 hours then the email address entered probably got fat fingered.